Delivery Information

 

Delivery Costs:

Delivery costs are calculated by the weight of that particular product and are all sent by Royal Mail Special Delivery or Courier. When you go to the checkout you can enter you address to get a quote on the delivery cost.

Shipping:

We are a small business and don't hold a large stock the products we sell so there may be a short delay on your order arriving at the delivery address within 5 working days, especially if you are having a loom made with a gauge you have ordered. ALL KITS are made to order and can take up to a maximum of two weeks to get to you. Expect longer delays if there are problems with the Royal Mail service and for custom made orders.

Guarantee:

If you wish to return a product that you feel is incorrect or defective then you must contact us by email or phone so we can send you a return document.

The items must be logged and sent back to us within 7 working days in its original packaging and boxes in perfect condition. If the item has been installed and you have found it to be defective we will need it all back to be sent off for testing, if it has become defective due to the way it was fitted, no refund or exchange will be given and the product will be sent back to you, the postage cost for return you have to pay for.

Consumable items may not be returned for replacement or refund, we will keep you informed as the process goes along and as soon as we are satisfied that the item has been sent back for the correct reason only then will we be in touch to discuss refund exchange options.

Kits:

Kits do take some time to be made and put together so please be patient, we will always try our best to keep you informed as the progress moves along and can take up to 2 weeks to be delivered.

Vent pods:

Focus MK2 Vent pods are hand made and are made from second hand vents that are in good condition, the surrounds that are sent to you are only there to hold the plate in on transit, you should use your vent surround from your car vent so it matches with your cars interior.